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Privacy Policy

Effective Date: 28 November 2024

At reemoto.com, safeguarding your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, and share your personal information, as well as your rights under applicable laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations. By using reemoto.com, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information you provide directly to us, including:

  • Account Information: Name, email address, phone number, and any other details required during account registration.
  • Transaction Information: Payment information (processed via secure third-party payment gateways), billing, and shipping addresses.
  • Communication Details: Information shared through contact forms, customer service inquiries, or feedback submissions.

1.2 Automatically Collected Information

When you interact with reemoto.com, we automatically collect certain data to improve user experience:

  • Technical Data: IP address, browser type, operating system, and device type.
  • Usage Data: Pages viewed, time spent on the website, clicks, and search terms.
  • Cookies and Tracking Information: Used for analytics, advertising, and personalization.

1.3 Sensitive Personal Data

We do not intentionally collect sensitive information, such as racial or ethnic origin, political opinions, health data, or similar categories, unless explicitly required by law or consented to.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To provide, operate, and maintain our website and services.
  • Customer Support: To respond to inquiries and offer support.
  • Marketing and Communication: To send newsletters, updates, and promotional materials (you can opt-out at any time).
  • Analytics and Personalization: To analyze trends, improve the website, and offer personalized recommendations.
  • Advertising: To manage and display personalized ads through networks like Google AdSense.
  • Legal Compliance: To comply with legal requirements and resolve disputes.

3. Legal Basis for Processing Data (GDPR Compliance)

Under GDPR, we process personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific purposes (e.g., subscribing to newsletters or accepting cookies).
  • Contractual Obligations: When processing is necessary to fulfill a contract with you (e.g., completing transactions).
  • Legal Obligations: When required to comply with laws or regulations.
  • Legitimate Interests: For purposes such as improving services, marketing (non-intrusive), and fraud prevention.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize users, enhance website performance, and display relevant advertisements.

4.2 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly.
  • Performance Cookies: Used for analytics and understanding user behavior (e.g., via Google Analytics).
  • Advertising Cookies: Used by Google AdSense and affiliate programs to serve targeted ads based on user interests.

4.3 Google AdSense

We use Google AdSense to display advertisements. Google may use cookies to collect data about your browsing activity across this and other websites to serve personalized ads.

4.4 Managing Cookies

You can manage or disable cookies in your browser settings. However, this may affect your ability to use certain features on our website.

5. Affiliate Networks and Advertising

5.1 Amazon Associates Program

Reemoto.com participates in the Amazon Services LLC Associates Program. This affiliate program allows us to earn commissions on qualifying purchases made through links to Amazon and its affiliated sites.

When you click on an affiliate link:

  • Cookies may track your visit to attribute sales and commissions to reemoto.com.
  • You will not incur additional costs due to affiliate links.

5.2 Other Affiliate Programs

We may partner with other affiliate networks, including but not limited to e-commerce platforms and advertisers. Similar tracking mechanisms, such as cookies or pixel tags, may be used to monitor purchases or referrals.

6. How We Share Your Information

We share your information only when necessary:

  • Third-Party Service Providers: For payment processing, hosting, email delivery, and analytics.
  • Affiliate Networks and Advertisers: To process commissions and serve personalized ads.
  • Legal Obligations: To comply with legal processes or enforce our rights.
  • Business Transfers: In the event of a merger, sale, or acquisition, user information may be transferred to the new entity.

We do not sell your personal information to third parties.

7. Your Rights (GDPR and CCPA)

7.1 GDPR Rights (EU/EEA Residents)

  • Right to Access: Request details of personal data we hold.
  • Right to Rectification: Update inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal data (“Right to be Forgotten”).
  • Right to Restriction: Restrict processing of your data under certain conditions.
  • Right to Data Portability: Receive your data in a structured format.
  • Right to Object: Object to data processing, including direct marketing.
  • Right to Withdraw Consent: Revoke consent at any time.

7.2 CCPA Rights (California Residents)

  • Right to Know: Request details about data collection and sharing practices.
  • Right to Delete: Request deletion of personal information, subject to exceptions.
  • Right to Opt-Out: Choose not to have your data sold (we do not sell personal data).
  • Non-Discrimination: Exercise your rights without facing service discrimination.

To exercise your rights, contact us at support@reemoto.com.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Afterward, your data is securely deleted or anonymized.

9. Data Security

We use advanced security measures to protect your information, including:

  • SSL encryption for secure data transmission.
  • Firewalls and secure servers.
  • Regular monitoring for vulnerabilities.

Despite our efforts, no online system is entirely secure. Users should also take precautions, such as safeguarding their passwords.

10. Children’s Privacy

Reemoto.com does not knowingly collect personal information from children under 13. If you believe we have collected data from a child, contact us immediately at support@reemoto.com, and we will take action to delete it.

11. Third-Party Links

Our website may link to external sites, such as affiliates or advertisers. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before engaging with them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. For significant updates, we may notify users via email or prominent site notifications.

13. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at: